Terms.Short and fair.
The terms every engagement runs on. Your proposal repeats them and adds the dates and the price. Last updated 1 September 2026.
01 Prices
01 Prices
Prices on this site exclude VAT. The price in your proposal is fixed; if the scope changes we agree it in writing first.
Prices on this site exclude VAT. The price in your proposal is fixed; if the scope changes we agree it in writing first.
02 Payment
02 Payment
Fixed fees are invoiced at the start, or in three equal monthly parts on request. Retainers are billed monthly in advance.
Fixed fees are invoiced at the start, or in three equal monthly parts on request. Retainers are billed monthly in advance.
03 Cancelling
03 Cancelling
You can cancel a fixed engagement at any time and pay only for the weeks used. Retainers can be paused or cancelled with a month’s notice.
You can cancel a fixed engagement at any time and pay only for the weeks used. Retainers can be paused or cancelled with a month’s notice.
04 The guarantee
04 The guarantee
If you do not think the Diagnosis findings were worth the fee, tell us within 14 days of the read-out and we refund it.
If you do not think the Diagnosis findings were worth the fee, tell us within 14 days of the read-out and we refund it.
05 Confidentiality
05 Confidentiality
Everything you share stays between us. Case studies are published only with written permission, and names can be changed.
Everything you share stays between us. Case studies are published only with written permission, and names can be changed.