(01) Journal

Notes on runninga calmer business.

Short, practical pieces on pricing, operations, hiring and tools, written from real engagements. One a fortnight, never more.

6 notes · 5 min average

Method

The one-page plan, and why it beats a deck

5 min

→

Money

How to raise your prices without losing your best clients

7 min

→

Clinics

No-shows are a design problem

4 min

→

Systems

Fewer tools, set up properly

6 min

→

People

Writing a role before you hire

5 min

→

Notes

What we learned from ten years of small fixes

8 min

→

(02) Topics

What we write about.

Money

Pricing and margins

How to charge for the work you actually do, and how to say it to clients.

Systems

Tools and handovers

Fewer apps, set up properly, and the checklists that make them stick.

People

Roles and hiring

Writing the role before the advert, and giving people real ownership.

(03) By email

One note every other Tuesday. Unsubscribe in one click.

(04) In their words

They found the three things costing us most in the first week, and none of them were what I would have guessed.

They found the three things costing us most in the first week, and none of them were what I would have guessed.

They found the three things costing us most in the first week, and none of them were what I would have guessed.

RA

Ruth Aldane

Owner

·

Aldane Opticians

No jargon, no deck. A single page on the office wall that the whole team actually follows.

No jargon, no deck. A single page on the office wall that the whole team actually follows.

No jargon, no deck. A single page on the office wall that the whole team actually follows.

MO

Marcus Oyelaran

Director

·

Oyelaran Build

We raised our prices by 18% and lost one client. One. I should have done this years ago.

We raised our prices by 18% and lost one client. One. I should have done this years ago.

We raised our prices by 18% and lost one client. One. I should have done this years ago.

PV

Priya Venn

Founder

·

Venn Interiors

Tavrel sat with my team for a week and gave us back ten hours each. Nobody felt judged.

Tavrel sat with my team for a week and gave us back ten hours each. Nobody felt judged.

Tavrel sat with my team for a week and gave us back ten hours each. Nobody felt judged.

TH

Tom Hesketh

Managing partner

·

Hesketh & Rowe

The best money we have spent on the business, and the shortest project we have ever run.

The best money we have spent on the business, and the shortest project we have ever run.

The best money we have spent on the business, and the shortest project we have ever run.

AB

Alina Brook

Owner

·

Brook Pilates

They left when it worked. That is rarer than it should be.

They left when it worked. That is rarer than it should be.

They left when it worked. That is rarer than it should be.

DM

Dev Marlowe

Co-founder

·

Marlowe Studio

Every week I knew exactly what was happening and what they needed from me. Two hours, as promised.

Every week I knew exactly what was happening and what they needed from me. Two hours, as promised.

Every week I knew exactly what was happening and what they needed from me. Two hours, as promised.

SF

Sian Frew

Practice manager

·

Frew Veterinary

Our quotes went from a week to the same day. Customers noticed before we did.

Our quotes went from a week to the same day. Customers noticed before we did.

Our quotes went from a week to the same day. Customers noticed before we did.

CF

Callum Ferris

Owner

·

Ferris Electrical

(05) The record
0
Businesses helped since 2014
From two-person studios to a 40-seat clinic
0.0 wks
Median engagement
Longest: 12 weeks. Shortest: 9 days.
0%
Never needed a second project
The goal is to not be needed
0.0/5
Average client rating
From 118 written reviews

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