Six recent engagements.One number each.

For studios: fewer freebies, steadier months.

• Scope creeps on every job
• Three clients pay for everything
• Nobody owns the pipeline

• W01–02Time audit of the last 40 jobs
• W03–04Scoping template and change-order price list
• W05–08Retainer offer and a Monday pipeline hour

For clinics: fuller diaries, fewer no-shows.

• Gaps in the diary every afternoon
• No-shows cost a day a week
• Reception is also the accounts team

• W01–02Map a real week of bookings
• W03–04Deposits, reminders and a waitlist
• W05–08New reception rota and one booking tool

For trades: quotes out faster, paid on time.

• Quotes take a week to send
• Invoices chased by hand
• The van is the office

• W01–02Ride along for two days
• W03–04Three-price quote template, sent same day
• W05–08Card on file, stage payments, one app

For agencies: the right work at the right price.

• Pitches that never pay back
• Senior people doing junior work
• Fixed fees, unfixed scope

• W01–02Profit by client and by service
• W03–04Drop or reprice the bottom 20%
• W05–08Delivery roles and a weekly capacity board

For shops: stock that sells, days that run themselves.

• Cash tied up in slow stock
• Opening and closing takes an hour
• Online and in-store don’t match

• W01–02Sales by product, by hour
• W03–04Reorder rules and a clearance calendar
• W05–08One stock system and printed checklists