Clinics
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4 min
No-shows are a design problem
Deposits, reminders and a waitlist, in that order. What we changed at a three-chair dental practice.
No-shows feel like bad luck. They are mostly the result of how bookings are made.
Patients booked far ahead, with no deposit and one reminder, forget. Change any of those three and the numbers move.
At Harbour Dental we changed all three and cut no-shows by 64% in a quarter.
