Clinic
·
Otley
Kinetic Physio
Patients dropped out after two sessions. Booking the whole course up front, with a plan they could see, kept them coming back.
Result
+22%
Before
54% completed
After
76% completed
Time taken
9 weeks
The story
Patients completing their course
Kinetic Physio’s patients felt better after two sessions and stopped coming, which meant they rarely got fully better.
We changed the first appointment to end with a printed plan and the whole course booked in. Reminders now mention the goal, not just the time.
Course completion rose from 54% to 76% in nine weeks, and the diary became predictable enough to plan staff rotas a month ahead.
In their words
Patients get better because they finish the treatment. That was always the point.
Clinical lead, Kinetic Physio
